Shipping & returns
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Introduction
At Trueleaf our commitment is to ensure a smooth and reliable shipping experience for all e-commerce orders. This shipping policy outlines the procedures and guidelines for shipping and delivery from our website, MYTRUELEAF.COM
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Shipping Timeframe
We partner with reputable courier services to ship your orders. The specific courier and estimated delivery lead time will depend on your location. We strive to choose the most reliable and efficient option for each shipment.
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Shipping Charges
We offer free delivery for all orders, subject to the gross weight of the package. Any additional charges for oversized packages or special destinations will be clearly communicated during checkout.
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Delivery Timeframe
Delivery time varies based on the destination address. While we strive to meet the estimated delivery dates, unforeseen factors such as weather conditions or logistical delays may affect the schedule. For the most accurate estimated delivery time, please contact our customer service team.
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Delivery Address
We collect the following types of information:To ensure timely delivery, please provide complete and accurate delivery address information during checkout. Company Name cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer. Refunds will not be issued in such cases.
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Delivery Issues
If you encounter any issues with your order delivery, including non-delivery, damaged items, or discrepancies, please contact our customer service team immediately. We will investigate the issue and work to resolve it promptly to ensure your satisfaction.
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Policy Updates
Company Namereserves the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed of any changes.